Senior Clinical Team Administrator

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

JOB OVERVIEW

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.
This role will be supporting the Clinical Team and manage a team of 8 clinical team administrators. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, from referrals into Suffolk Wellbeing, making phone calls, updating patient records and general admin support to the clinical teams. Supervising the admin team, ensuring day to day tasks are updated, completing rota for admin team and supporting their needs.

MAIN DUTIES OF THE JOB

• Previous administration experience is essential.
• Full training will be given for this role.
• You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
• You will be able to evidence a flexible response to service needs and the ability to think creatively.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
• Supervisory/management experience essential.

Essential criteria:

• Use of ICT applications/packages.
• Experience of working in a busy office.
• Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Benefits included with this role are:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more.