Senior Clinical Team Administrator

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

JOB OVERVIEW

Central CAMHS U14’s provides mental health treatment to children aged up to 14 years and are looking to recruit a reliable, conscientious, organised, and confident individual to work as part of the Business Support team. Are you an experienced administrator who would like a promotion opportunity or do you have the skills and experience already and want an exciting new challenge in a team that is striving for excellence?
This role will require previous line management / supervisory experience and a good knowledge of clinical processes. This is a full-time post (37.5 hrs per week, Monday to Friday) office based at Mary Chapman House to fully support the team with all aspects of administration and call handling. Office hours are 9.00 a.m. to 5.00 p.m. The admin team is led and supported by a Business Support Manager, but this role will require day to day supervisory/line management of the clinical admin team.
Please see attached Job Description for full details of the post.

MAIN DUTIES OF THE JOB

The role is to provide full clinical administrative support to the Central Under 14’s clinical team and Team Manager including and not exclusive to, the:
Processing of incoming referrals and associated tasks
Typing of correspondence, minutes and reports
Maintaining and uploading of up-to-date information on patient clinical system (Lorenzo)
Dealing with telephone queries and call handling etc.
There will be an expectation of cross cover with other Business Support colleagues within the team for covering of sickness and annual leave (including Reception).
You must possess excellent time management skills, a positive approach and be able to work under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.
Whilst the work can be challenging, this is an excellent opportunity for the ideal candidate to gain experience within the NHS.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

This post requires someone with good communication and inter-personal skills as well as someone who is confident and level-headed who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.
As well as having a good standard of education, you should have relevant and recent administration experience and good typing skills. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible.
Please see attached job description and person specification for full details.

Benefits included with this role are:

• NHS pension
• Comprehensive in house & external training programmes
• Career progression
• Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• Staff physio service
• NHS discounts and many more