Senior Cloud Operations Engineer, Infrastructure

at  Pegasystems

MEET OUR TEAM:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

EDUCATION / CERTIFICATIONS:

• Bachelor’s degree in computer science/engineering or equivalent
• AWS Certification, a plus
• Certified Kubernetes Administrator, a plus

• Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
• Perform provisioning of new environments and upgrade of the infrastructure components & Product application
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
• Create, review, and update operational runbooks and Standard Operating Procedures
• Participate in testing of pre-release product enhancements with Engineering
• Identify the needs and build tools to automate repeated operational tasks and reduce toil
• Manage multiple projects simultaneously and able to adapt to changing business goals
• Participate in after hours on call rotation including weekend shifts