Senior Collections Analyst (Hybrid)

at  Stryker

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

EDUCATION & SPECIAL TRAININGS:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
• Adequate use of the MS Office Suite; advanced Excel is required
• C1 level English; other languages are a plus
• Relevant experience on SAP and Oracle; GETPAID is a big plus

QUALIFICATIONS & EXPERIENCE:

• 3 to 5 years of relevant working experience in Business-to-Business collections
• Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies
  Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually

WHAT YOU WILL DO:

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.
This is a Shared Services role related to standing up the Finance One optimization program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Effectively manage a worklist comprised by the most complex accounts in the portfolio
• When needed, take on complex reporting and month-end reconciliation responsibilities
• Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
• Promptly log and follow-through on any disputed balances, so that they are resolved and paid
• As needed, provide information for reports on delinquent accounts
• Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
• Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
• Perform reconciliation of accounts to resolve problems
• Identify, recognize and address red flags before they become problems
• Proactively and timely escalate large collection or reconciliation issues
• Work with other Invoice to Cash teams to help resolve operational issues and improve processes
• Maintain documentation on transactions to facilitate the review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.
• Performs other related work as assigned by management