Senior Collections Specialist

at  Speedcast

Senior Collections Specialist
Position Overview
The Collections and Cash Management Group are part of the Order to Cash team and work alongside Billing, Cash Applications and Order Management on a regional basis to ensure customer invoices are correct and to keep a cash flow forecast to monitor that all debt is paid as close to contract terms as possible. This department closely communicates with all departments of levels within the overall Speedcast business to ensure that everyone understands when new business is starting, where there are issues with services and billing, and when customers are failing to pay timely. All External customers are contacted on a regular basis by telephone, email, teams, etc. to ensure that payments are made in line with contract.

Responsibilities

• Manage a Customer Accounts Receivable (AR) portfolio, execute company collections & credit policies accordingly to Customer Segmentation (proactive direct iterations with Customers by phone or mail, send statement of accounts, dunning communications, and restriction notices, monitoring promise to pay and payment plans, etc.) to ensure timely payment of all open AR.
• Take action to meet assigned KPI’s, including but not limited to: weekly/monthly cash flow, bad debt reduction, cash application timeliness, disputes resolution, customer masters data setup validation, etc.
• Use specific Collections tools available as the main support for Collections activities and propose/explore potential new functionalities to enhance and robust process. Have an active role in UAT process of new developments.
• Participate in weekly debt reviews and additional sessions as required to discuss collections strategies.
• Work to resolve internal in scope disputes and escalate queries and issues to appropriate stakeholders when appropriate.
• Careful judgment and analyses of past due accounts to propose service / credit restrictions, monitor of those Customer for lifting restrictions.
• Review performance of collections against forecast and target any customers as necessary for shortfalls.
• Collaborate with cash applications for appropriate allocation of payments against open items.
• Liaise with external collections partners to help and monitor on Legal and External Agency bad debts management.
• Coordinate Netting of AP and AR as needed.
• Ensure timeliness and accurate reporting as per internal guidelines, follow audit / compliance polices and support recurrent audit processes.
• Obtain Withholding Tax receipts for short pays as needed.
• Ensure that local/regional specific procedures are framed and covered by the Global Credit/Collections Policies and Guidelines.

Requirements

• 4+ years of experience in a similar role.
• Associates degree; Bachelor’s degree preferred; or equivalent education.
• Experience working in ever-changing demanding contexts, stress tolerance and commitment to demanding results.
• Ability to read, write, and speak fluent regional and English languages.
• Excellent verbal and written communications skills.
• Strong analytical and problem-solving capabilities.
• Strong organizational skills.
• Proficient in Excel.

Working at Speedcast:
At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.
We’re always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.
Find great opportunities to make an impact. We have a “one team, one dream” mentality. We work together to make great things happen. Working at Speedcast isn’t just a job, it’s a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent
• Talented teammates – your co-workers are the best and brightest in the industry
• Industry leadership – be part of the latest advancements shaping the future of communications
• Ability to develop skills – work across departments to gain new skills and valuable experience
• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects – every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:
https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf
Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers

• Manage a Customer Accounts Receivable (AR) portfolio, execute company collections & credit policies accordingly to Customer Segmentation (proactive direct iterations with Customers by phone or mail, send statement of accounts, dunning communications, and restriction notices, monitoring promise to pay and payment plans, etc.) to ensure timely payment of all open AR.
• Take action to meet assigned KPI’s, including but not limited to: weekly/monthly cash flow, bad debt reduction, cash application timeliness, disputes resolution, customer masters data setup validation, etc.
• Use specific Collections tools available as the main support for Collections activities and propose/explore potential new functionalities to enhance and robust process. Have an active role in UAT process of new developments.
• Participate in weekly debt reviews and additional sessions as required to discuss collections strategies.
• Work to resolve internal in scope disputes and escalate queries and issues to appropriate stakeholders when appropriate.
• Careful judgment and analyses of past due accounts to propose service / credit restrictions, monitor of those Customer for lifting restrictions.
• Review performance of collections against forecast and target any customers as necessary for shortfalls.
• Collaborate with cash applications for appropriate allocation of payments against open items.
• Liaise with external collections partners to help and monitor on Legal and External Agency bad debts management.
• Coordinate Netting of AP and AR as needed.
• Ensure timeliness and accurate reporting as per internal guidelines, follow audit / compliance polices and support recurrent audit processes.
• Obtain Withholding Tax receipts for short pays as needed.
• Ensure that local/regional specific procedures are framed and covered by the Global Credit/Collections Policies and Guidelines