Senior Communications Advisor

at  Afca

Company Description
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.
Job Description
The Senior Communications Adviser will play a critical role in supporting all Communications related activity across the relevant AFCA area. Reporting to the Manager of Strategic Communications, this role will manage and contribute to communication items to be delivered across various channels. You will be an experienced communications professional who has exceptional stakeholder engagement skills supporting all communications related activity for our Ombudsman portfolio. The Senior Communications Adviser will provide strategic communication and engagement advice, support and services to the business.

TO APPLY:

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.
We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at Careers@afca.org.au. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.
AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant

• Provide strategic communication and engagement advice, support and services to the relevant AFCA area.
• Collaborate closely with senior management to develop and execute communications and engagement strategies, ensuring achievement of the desired positioning and branding.
• Partner with the business to understand key insights and advise on reasonable solutions.
• Manage and contribute to the production of communication items to be delivered to multiple stakeholders across various channels
• Produce material to inform AFCA employees about AFCA initiatives and empower them to respond to questions from external stakeholders.
• Collaborate closely with senior management to develop communications the achieve the aims of the corporate plan and other strategic initiatives of the organisation.
• Provide ongoing advice on communications and stakeholder engagement best practice to enhance AFCA’s current communications and develop new projects and channels.
• Manage the delivery of communications by coordinating production on time and on budget and seeking input from subject matter experts and stakeholders.