Senior Communications and Engagement Officer – Multimedia

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

MAIN DUTIES OF THE JOB

• Norfolk and Suffolk NHS Foundation Trust (NSFT) is working with its partners, service users, families, carers and staff to further improve and enhance mental health services for the communities in Norfolk and Suffolk.
• To achieve our ambitious plans, the Communications and Engagement function atNSFT is transforming and growing to maximise communication and engagementopportunities and is on a continuous journey of improvement and diversification toensure our communication and engagement work meets the needs of our staff,partner organisations, people and communities.
• The Senior Multimedia Officer will be the lead officer within the team for thedevelopment and implementation of the NSFT multimedia communication andengagement strategy through the delivery of high-quality digital communications andengagement activities
• The post holder will oversee effective day-to-day and strategic development of theNSFT digital and social media channels, including its website. This will includeproviding advice and support to clinical and corporate teams across the organisationin the management and development of team channels.
• The post holder will work with the wider communications and engagement team toplan digital communications and engagement activities and use the latest, most up todate tools and platforms to communicate and engage with partners, stakeholders,patients and members of the public across Norfolk and Suffolk.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

• Ensure the development and delivery of an effective digital communications andengagement strategy for NSFT, working with partner organisations to ensurechannels and information are more streamlined.
• Provide solutions to highly complex digital communication problems to a range ofaudiences, using persuasive and negotiating skills.
  Deliver messages through professional communications using a variety of means,

including, but not limited to, websites, social media graphics, videos.

• Liaising with communication and engagement officers across the wider ICS’s to

ensure a coordinated approach to digital communications and engagement.

• Introduce digital and targeted communication and engagement channels which are

used by wider audiences, such as Tik Tok, Instagram and Snapchat.