Senior Community Manager
at muzmatch
Remote, Scotland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Feb, 2025 | GBP 30000 Annual | 11 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
£28,000 - £30,000 + EQUITY
Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!
How To Apply:
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Responsibilities:
- Guide our support and moderation team to provide the best possible customer service
- Handle escalations and troubleshoot queries
- Join our growing Community team, delivering exceptional and prompt support to our global community of members.
- Provide excellent customer service across all of our communication channels, primarily emails and in-app messages.
- Moderation of member-to-member reports, taking the appropriate action if a member is found to be breaching our behaviour guidelines.
- Triage, investigate and escalate any reported software issues.
- Provide valuable insights where required to help us enhance our systems and service.
- Ensure tasks are actioned and responded to in a timely manner and performance targets are met.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Remote, United Kingdom
