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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Financial Lines Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
The role involves handling claims of considerable complexity with particular emphasis on reducing claims costs, providing exceptional customer service, and understanding the financial impact of claims on the business.
The successful applicant will be required to undertake coverage investigations, assess liability and quantum, negotiate early settlements, and manage the reserve process. There would be particular focus on making early claims decision that result in costs and legal spend savings for the business.

KEY ACCOUNTABILITIES WILL INCLUDE BUT NOT LIMITED TO:

Managing claims handling enquiries, coverage determinations, quantum analysis and legal liability assessments
Ensuring effective vendor and litigation management on Complex claims, including demonstrable savings
Reporting key claims outcomes to the Complex Claims Manager and to internal stakeholders
Broadening internal / external stakeholder communication where required, as a financial lines technical claims expert and thought leader
Delivering technical training to colleagues and external contacts as appropriate
Assisting in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (including assisting Australasian Complex Claims Manager to complete monthly quality assurance reviews)

Please refer the Job description for details