Senior Consultant, Custom Deployments

at  Showpad

SENIOR CONSULTANT, CUSTOM DEPLOYMENTS

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.
Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.
As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine, as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

SKILLS WE ARE LOOKING FOR

• 5+ years of experience in a role related to the Service Domain with proven results
• 3+ years technical experience in the Service Domain
• Strong leadership, delegation, project management, and coaching skills to successfully drive Service Domain projects within the professional services team.
• Excellent verbal and presentation skills, both virtually and in-person, to engage and inspire customers
• Experience in a high-growth software/SaaS environment
• Passion for making customers successful and commitment to providing an effortless customer experience
• Proactive and resourceful; takes initiative
• Strong technology skills
• Fluency in English

• Scoping Support and Approval: Provide scoping support to Service Definition Managers and approve custom scopes for project workstreams aligned to the service domain.
• End-to-End Service Accountability: Accountable for end-to-end service and project definition & delivery across the portfolio of projects within the Service Domain. Collaborate with Service Definition Managers to design service packages that are easy to sell and speak to customers in each phase of the customer lifecycle and positively impact net retention, time to value and usage and adoption.
• Project Oversight and Coaching: Oversee project delivery and coach PSCs assigned to projects within the Service Domain.
• Reporting and Metrics: Accountable for reporting on the service segment’s success metrics, including Bookings, Overrun, CSAT, and Project Status.
• Service Domain Project delivery: Act consultatively with customers to create tailored services to their use case, audience and business needs – if a customised solution is required
• Service Domain Operational Excellence:
• Define and maintain processes, collateral and templates for standardised and consistent project delivery within the Service Domain.
• Demonstrate a strong commitment to following established project-specific processes, methodologies, and workflows to a high standard
• Contribute to new process development if required
• Maintain good project hygiene in our PSA tool, ensuring completeness & accuracy
• Routinely utilize internal tools to streamline tasks & productively manage projects
• Knowledge Transfer & Leadership:
• Contribute Subject Matter Expertise on projects if required
• Own the Enablement of Consultants to deliver services within the service domain, sharing domain knowledge and insights
• Facilitate knowledge transfer and mentorship to other Consultants to ensure that several team members have a deep understanding of domain-specific expertise