Senior Consultant, Customer

at  KPMG

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Are you a talented individual with a proven track record on executing project deliverables.
Our Customer team in Vancouver is looking for a professional like you with the skills and drive to make a real difference.
The KPMG Customer and Digital Services Practice is growing in Vancouver and we are expanding our team to meet the needs of our clients.
If you have consulting experience, value culture and client value above all, have delivered client experience design and/or delivered digital strategy engagements then we would love to hear from you.
We are looking for individuals who have experience in management consulting and want to be part of part of making KPMG ‘the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations’. If you have experience in the areas of: Digital Strategy, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.
What you will do:
As a Senior Consultant in a Big Four Global Consulting Firm, you have been participated in projects supporting engagements with large, complex organizations on their CX and Digital strategies. Furthermore, you understand the power of technology enablers like Salesforce, Microsoft, eCommerce platforms and other customer enablement solutions.

This role is about sales, delivery and practice development.

• Business development: you will support the marketing and support of winning the trust of clients resulting in sold work;
• Team and project management: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
• Practice development: you will create followership and can support recruiting, marketing and practice administration as required.

You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to this role:

• 3 - 5 years experience delivering client service excellence;
• Minimum of 2 of those years with a professional services firm;
• Have a minimum of a Bachelors degree in Business Management, Commerce or Design;
• Experience in delivering project based, milestone driven work;
• Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience;
• Advanced capability in primary and secondary research methods;
• Advanced capabilities in the development compelling presentations in PowerPoint;
• Ideal to have experience with enabling customer technologies.

This role is about sales, delivery and practice development.

• Business development: you will support the marketing and support of winning the trust of clients resulting in sold work;
• Team and project management: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
• Practice development: you will create followership and can support recruiting, marketing and practice administration as required

What you bring to this role:

• 3 - 5 years experience delivering client service excellence;
• Minimum of 2 of those years with a professional services firm;
• Have a minimum of a Bachelors degree in Business Management, Commerce or Design;
• Experience in delivering project based, milestone driven work;
• Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience;
• Advanced capability in primary and secondary research methods;
• Advanced capabilities in the development compelling presentations in PowerPoint;
• Ideal to have experience with enabling customer technologies