Senior Consultant or Manager, Cyber and Technology Resilience, Technology &

at  Deloitte

REQ #

17203
Job description
Connect to your Industry
Resilience refers to the ability of an organisation to withstand, respond to, and recover from disruptions to their operations. In an increasingly interconnected world where ‘always on’ services are both expected and demanded, the importance of resilience is growing. It’s required not just by executive boards but by an organisation’s customers, by financial markets, and by regulators.
Our team provides resilience services to a variety of clients within our three industries: Financial Services, Corporates, and Government and Public Services. We support capability uplift, work with organisations to meet regulatory requirements, perform benchmarking and other types of assessments, and prepare organisations to be resilient against a wide range of risks and threats.
Risks and threats to organisations in 2024 can be broad ranging; from significant business disruptions due to cyber attacks, acts of terrorism, industrial strikes, severe weather and pandemics to major project ‘go-live’s, share price collapse, a new product launch or product recalls, significant fraud or data leakage, IT failure or human error.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
We recognise our strength is in the diversity of our teams experience, background and culture. We are looking for talented individuals who are passionate about the work they do, prepared to think differently, are pragmatic and able to work with others to influence outcomes. We value those who aren’t afraid to challenge the status-quo to help us improve. We deliver value to our clients, colleagues, and community in the way we plan, deliver, and reflect on our work, as a team. Diversity of thought is equally important to us and we are looking for applicants from all backgrounds.
To continue to be successful in an industry that evolves at a lightening pace we recognise we must equip our colleagues with the ability to learn, grow and improve. As a result, we provide technical training and mentoring in a safe environment with empathetic and supportive feedback. Every member of the team also receives developmental guidance in consulting skills, emotional intelligence, resilience, and self-awareness to allow everyone to grow and develop personally, at their own pace.

You will be assigned a dedicated career coach and benefit from our internal and external training curriculum with visible career pathways. This is so that we can provide meaningful and measurable progress to each member of the team. In this role, you’ll be:

• Advising clients in how they can build and embed resilience within people, process, technology and third parties;
• Part of project teams that are designing recovery solutions for worst case scenarios, including working with technology vendors, documenting recovery processes, and testing/exercising recovery methods;
• Performing resilience assessments; resilient design, operational and service management processes; technical architecture, data resilience, testing and failover automation activities;
• Building and nurturing strong client relationships to support and lead the sales process;
• Actively promoting and participating in business development and sales activities;
• Managing and providing oversight to the engagement lifecycle and doing your part to drive operational efficiency;
• Contributing to the eminence of the Deloitte Cyber and Technology Resilience team;
• Supporting and promoting team culture, development and talent; and
• Cultivating a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture.

Connect to your skills and professional experience

Key skills – not every candidate requires all of these but should be familiar and/or have experience with a majority of these:

• Demonstrable working experience / knowledge of:
• Ability to communicate cyber and technology resilience issues to a variety of stakeholders including both business and technical standpoints;
• Used to working within a Virtual Team environment that may include external third parties, client teams and other parts of Deloitte;
• Building relationships at every layer of a business, including both client relationship development and internal networking to drive eminence and support development of others;
• Experience of working in a Hybrid Technical environment with both On-Premise & Cloud Technology experience. The ideal candidate will possess some knowledge of the tools and solutions provided by organisations such as AWS, Microsoft, Dell Technologies
• Experience of working with various backup technologies and replication services
• Knowledge and experience with IT Service Management, (ITIL, COBIT qualifications are a plus)
• Up to date knowledge and awareness of Technology Resilience and Cyber Risk trends and hot topics, including resilience and recovery strategies and data centre migrations
• Strong project management skills
• Excellent analysis, report writing and presentation skills
• Desirable soft skills and people focus

Desirable skills – based on type of role

We are looking for people who can support our clients with a variety of both technical and non-technical challenges. We are recruiting for a number of people with a technical background and a number of people without a technical background. Those applying for the technical role should have:

• Knowledge of standard datacentre stack components
• Understanding of resilient architecture solutions
• Programming experience with one or more languages

Mainframe experience / knowledge is a bonus.
Please note that while we are recruiting for some individuals without a technical background, all candidates will be required to develop experience with technologies and technical skills; this is a technical role and while not all candidates require these skills on joining, all will be required to undertake training to develop and hone technical skills.

You will be assigned a dedicated career coach and benefit from our internal and external training curriculum with visible career pathways. This is so that we can provide meaningful and measurable progress to each member of the team. In this role, you’ll be:

• Advising clients in how they can build and embed resilience within people, process, technology and third parties;
• Part of project teams that are designing recovery solutions for worst case scenarios, including working with technology vendors, documenting recovery processes, and testing/exercising recovery methods;
• Performing resilience assessments; resilient design, operational and service management processes; technical architecture, data resilience, testing and failover automation activities;
• Building and nurturing strong client relationships to support and lead the sales process;
• Actively promoting and participating in business development and sales activities;
• Managing and providing oversight to the engagement lifecycle and doing your part to drive operational efficiency;
• Contributing to the eminence of the Deloitte Cyber and Technology Resilience team;
• Supporting and promoting team culture, development and talent; and
• Cultivating a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture

We are looking for people who can support our clients with a variety of both technical and non-technical challenges. We are recruiting for a number of people with a technical background and a number of people without a technical background. Those applying for the technical role should have:

• Knowledge of standard datacentre stack components
• Understanding of resilient architecture solutions
• Programming experience with one or more language