Senior Consultant, Project Manager - People Experience (PX)

at  visa

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Client Care People and Client Experience Team aims to empower the Client Care organization to foster a culture that attracts, develops and engages people with a growth mindset who love to delight our clients sustainably by reducing clients’ effort with fast, easy and effective service models and resolution.
The Sr Consultant, Project Manager - People Experience (PX) for Client Care is an individual contributor responsible for supporting the Client Care PX bodies of work. Our ideal candidate is an individual contributor with a strong background in People Experience, Project Management, Operations, or Contact Centers. The role requires creativity in designing and implementing projects aimed at enhancing people’s experiences within our organization.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Minimum of 5 years of relevant experience in People Experience, Project Management, Operations, or Contact Center environments.
• Proven experience in managing and leading projects, with a track record of achieving positive outcomes.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with all levels within an organization.
• Demonstrated problem-solving skills and the ability to innovate and drive new ideas from inception to implementation.
• Proficiency in project management and collaboration tools.
• Ability to work in a fast-paced environment, managing multiple priorities simultaneously

Preferred Qualifications:

• Six Sigma or PMP Certified with track record of successful Book of Work
• Master’s degree in Business Administration, Human Resources, or related field
• Certification in Project Management such as PMP, PRINCE2, or equivalent.
• Experience in a global organization managing cross-functional projects

• Partnering with the Client Care leadership to support People Experience initiatives.
• Leverage Data Analytics to provide actionable insights in improving Employee Engagement Scores
• Strong Project Management skills to innovatively and creatively improve people experiences
• Executive communication that is able to tell a compelling story about the state of People Experience
  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
  Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Minimum of 5 years of relevant experience in People Experience, Project Management, Operations, or Contact Center environments.
• Proven experience in managing and leading projects, with a track record of achieving positive outcomes.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with all levels within an organization.
• Demonstrated problem-solving skills and the ability to innovate and drive new ideas from inception to implementation.
• Proficiency in project management and collaboration tools.
• Ability to work in a fast-paced environment, managing multiple priorities simultaneously.

Preferred Qualifications:

• Six Sigma or PMP Certified with track record of successful Book of Work
• Master’s degree in Business Administration, Human Resources, or related field
• Certification in Project Management such as PMP, PRINCE2, or equivalent.
• Experience in a global organization managing cross-functional projects.

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law