Senior Consultant- Service and User Experience Designer

at  EY

Mā te kahukura ka rere te manu I With wings a bird will fly
At EY we believe that whoever you are, your uniqueness helps us stand apart.
We bring together extraordinary people, like you, to build a better working world.

PREFERRED SKILLS:

• Experience with design tools such as Sketch, Figma, or Adobe XD.
• Familiarity with user research methods and tools.
• Ability to manage multiple projects and meet deadlines.

• Collaborate with cross-functional teams to identify service design opportunities and develop strategies that align with business objectives.
• Conduct user research to gather insights into customer needs, behaviours, and pain points.
• Create and iterate on service blueprints, user journey maps, and personas to guide the design process.
• Utilise design thinking methodologies to ideate and prototype new service concepts.
• Facilitate workshops and co-design sessions with stakeholders to encourage participation and buy-in.
• Test and validate service prototypes with users to ensure they meet customer needs and expectations.
• Analyse & synthesise feedback and data to refine and improve Client outcomes.
• Communicate concepts and solutions effectively to team members and stakeholders through presentations and documentation.
• Apply UX principles to design intuitive and engaging user interfaces for digital products and services.
• Conduct usability testing to identify areas for improvement and ensure a seamless user experience.
• Stay up-to-date with the latest UX trends, tools, and best practices to continuously enhance our design processes.