Senior Consultant, Technical Account Management

at  Showpad

CUSTOMER ENGAGEMENT:

• Build and maintain strong relationships with key customer stakeholders
• Conduct regular check-ins, meetings, and reviews to understand customer goals and challenges, demonstrate progress and results against goals, reconfirm priorities and agree next steps for service delivery
• Skillfully recognize & navigate customer politics & conflicts, seeking resolutions in a diplomatic & respectful manner

REQUIRED SKILLS FOR A TAM AT SHOWPAD

• Bachelor’s degree in a relevant technical field or equivalent work experience
• Deep understanding of the tech industry and specifically Sales Enablement
• Proven experience in Technical Account Management or similar role
• SaaS experience with a strong understanding of API’s, web hooks, and integrations
• Strong technical aptitude with the ability to understand and communicate complex technical concepts
• Proven ability to understand customer goals and translate them into measurable metrics
• Excellent interpersonal and communication skills, both verbal and written
• Demonstrated ability to manage multiple customer accounts and priorities simultaneously
• Problem-solving skills with a proactive and customer-first approach