Senior Content Designer, Design Systems

at  Jobber

SENIOR CONTENT DESIGNER, DESIGN SYSTEMS

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

A BIT MORE ABOUT US:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win

Our Product Design team transforms concepts & ideas into software that accelerate home service businesses around the world. By integrating UI, UX, research, and content design, we influence and shape every aspect of the user journey across all our products. As our first Senior Content Designer, you will lead the way in establishing and growing our Content Design practice. Your work will redefine how we approach language and communication, simplifying complex software for home service businesses worldwide.

This is a highly collaborative role, and you will partner with other senior product design leaders to help us succeed in two critical areas:

• Identify high-value touchpoints across our experiences where thoughtful content would have the highest impact, and lead design and iteration to deliver clarity and quality. Your focus on improving product quality through thoughtful content solutions will directly elevate product quality and contribute to exceptional user experiences.
• Working systematically through our design system to craft the foundational language, concepts, and models that equip product builders across teams to build more intentional and refined experiences. Your influence and impact will be organization-wide, and a rising tide that elevates our awareness and capability across our teams.