Senior Content Designer - Digital

at  Ofgem

JOB SUMMARY

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.
We’re driving innovation and transforming how critical energy schemes are delivered, ensuring that they are accessible, understandable, and effective. We’re looking for a Senior Content Designer to join us and lead the creation of impactful content on projects that will support the UK’s transition to Net Zero.
We’re offering a brand new, permanent role where you’ll have the chance to establish Content Design as a function. You will have autonomy whilst being supported by the Design Team Lead and peers in User Research, Interaction Design and Service Design. You’ll play a key role in protecting consumers and delivering net zero goals through environmental and social schemes. In this collaborative role, you will work with digital delivery teams to support and develop best practice, making sure that every piece of content meets user needs.
You’ll be shaping content design, influencing the way we engage with key user groups and stakeholders as part of the content process. You’ll join a vibrant community of experts in User Centred Design and are encouraged to connect with other organisations via cross-government initiatives.
We’re looking for someone with extensive experience in content design who can translate complex technical information into clear, simple content. You should have a proven ability to work effectively with other User-Centred Design (UCD) disciplines and a passion for mentoring and developing interest and ability in Content Design. Experience with driving efficiency and quality in content design processes is essential.
In addition to the opportunity to work on meaningful projects, you’ll benefit from flexible working options, professional development opportunities, and the chance to be part of a supportive and innovative environment.
We have a critical purpose to deliver high-quality content design that supports our environmental and social schemes. By making content clear and accessible, you’ll help millions of people understand and benefit from these schemes, contributing to a more sustainable and fair energy system.
To find out more we are hosting an online open event to talk over the role, team and Ofgem. You will also be able to ask the panel questions on Tuesday 19th November at 12.30pm. To register for the event click here: https://buytickets.at/ofgem/1463493

JOB DESCRIPTION

As a Senior Content Designer, you will:

• Take responsibility for content quality and mentor content colleagues.
• Write and map user stories.
• Review the work of others to assure quality.
• Lead on content projects, supporting the successful delivery of schemes.
• Promote the content design discipline.
• Engage with the cross-government community.
• Stay updated on industry changes.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits
Alongside your salary of £45,614, OFGEM contributes £13,214 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

KEY RESPONSIBILITIES

• Lead content design activities on projects across environmental and social schemes.
• Develop best practices for content design in alignment with other UCD disciplines.
• Contribute to and work on content design best practices.
• Take part in the further development of the Ofgem UCD community.
• Build content design capacity and manage a small team of content designers as the team expands.