Senior Content Strategist

at  Charitable Impact

ABOUT CHARITABLE IMPACT

Charitable Impact is here to help each and every generous Canadian create the meaningful change they seek in the world. Through the unique combination of our online giving tools, consultation services, and Donor Advised Fund - we equip donors (at any budget level) to manage all of their giving from one convenient place, engage their communities to amplify their impact, and donate in a variety of ways from cash to publicly traded stocks.

WHAT YOU’LL DO

As a Senior Content Strategist, you’ll help us shape digital experiences and create clear, cohesive, and compelling content. You’ll work closely with an established Content Strategy team to build and champion a strong content strategy practice across the organization. You will be responsible for content design, UX writing, and content strategy activities throughout the Product Design process. You’ll work with colleagues in UX, Design, Research, Product, Engineering, Brand and Communications, and Donor Experience to plan and design content that connects with users and helps them complete their tasks.

YOUR RESPONSIBILITIES

• Develop and contribute to content strategies that improve the experience users have when using our products and services
• Plan, write, and edit content across multiple channels including web and mobile apps, help, notifications, and in-app guidance
• Work closely with a team of designers, researchers, product managers, and engineers to bring a content lens to strategic decision making
• Align team members and stakeholders on content objectives and requirements, advocating for user-friendly content solutions that achieve Charitable Impact’s business goals
• Develop content journeys to plan what, when, and how to present information to users
• Contribute to wireframes and prototypes to define content placement and interactions
• Support user research and conduct content testing, and use findings to inform content strategy and how information is presented
• Conduct content inventories and audits, and document content plans and engage stakeholders throughout projects
• Work with colleagues to build, maintain, and share content design guidelines to scale best practices in content creation
• Support the development of message frameworks, taxonomies, content migration plans, content workflows, and governance guidelines
• Track and monitor content-related metrics