Senior Coordinator, People Operations

at  Fresh Tracks Canada

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.
We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.
Officially Great Place to Work® CertifiedTM 2022/2023
Officially Great Place to Work® CertifiedTM 2023/2024
Officially Great Place to Work® CertifiedTM 2024/2025

ABOUT THE ROLE

Are you passionate about creating exceptional employee experiences and ready to take your HR career to the next level? Fresh Tracks Canada is seeking a proactive and detail-oriented Senior Coordinator, People Operations to join our fast-paced People Operations team.
Reporting to the Manager of People Operations, you will take ownership of critical HR functions, including recruitment, onboarding/offboarding, employee engagement, and documentation management.
This is a unique opportunity for someone eager to grow their career while contributing to a vibrant, people-focused organization. You’ll play a key role in driving initiatives that enhance our company culture and ensure Fresh Tracks remains an incredible place to work.

RESPONSIBILITIES

• Serve as the first point of contact for employee inquiries, providing timely support on policies, benefits, and HR processes.
• Assist employees with navigating HR systems and troubleshooting issues.
• Maintain and update employee records and documentation to ensure compliance.
• Handle routine HR tasks such as correspondence, data entry, and reporting with accuracy and efficiency.
• Provide full-cycle recruitment support, including interview coordination, job postings, conducting phone screens, and managing and completion of job offers.
• Oversee end-to-end onboarding processes to deliver seamless experiences for new team members.
• Manage offboarding processes with care, ensuring compliance and a positive employee transition.
• Coordinate internal recognition programs and assist with company award applications.
• Support wellness initiatives and foster a collaborative, inclusive workplace culture.
• Maintain accurate employee records in BambooHR and ensure compliance with HR policies.
• Update and manage HR templates, policies, and checklists.
• Compile metrics to measure HR effectiveness and support reporting needs.
• Provide administrative support for HR projects, including annual planning and budgeting.