Senior Corporate Insurance Consultant

at  Wells Fargo

Job Description:
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Ability to research, compile, and perform complex analysis on critical operational data
• Advanced knowledge and understanding of operations policies and procedures
• Ability to provide strong customer service and develop customer relationships
• Ability to independently provide summaries and make strategic recommendations on operational data
• Ability to partner and coordinate with other functions
• Excellent verbal, written, and interpersonal communication skills
• Outstanding technical and critical thinking skills
• Outstanding troubleshooting and resolution skills
• Advanced Microsoft Office skills
• 4+ years of commercial insurance experience
• Property and casualty insurance experience
• Mentoring or leadership experienc

Wells Fargo is seeking a Senior Corporate Insurance Consultant to support the Commercial Mortgage Servicing (CMS) division. Learn more about our career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support line of business regarding commercial insurance payments and property disbursement process (payment of insurance invoices, reimbursement requests and escrow analysis), administrative responsibilities, and reaching out via phone to confirm writing instructions, handle escalations, etc.
• Manage multiple priorities and provide customer service
• Deliver feedback and recommend solutions to improve processes and tools within insurance management
• Perform complex tasks such as research, review, analyze, and recommend actions related to commercial property insurance with exposure to sensitive information
• Provide subject matter expertise and interpretation of procedures
• Act as first point of contact for all parties regarding commercial property disbursement process
• Interact with managers, individuals including insurance agents and companies, Lenders, and Special Servicers on the disbursement process
• Collaborate with offshore team in resolving exceptions and use specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis. Collaborates with management in the formulation of work procedures, policies, and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and business policies, which directly affect the work unit and other departments
• Handle special projects that primarily impact his/her functional area or specific department
• Escalate issues, evaluate, and process borrowers’ servicing requests in conjunction with asset managers, internal and external counsel, and business partners, and ensure quality customer service is provided to internal/external customers
• Conduct quality assurance of loans to ensure process and procedures for each department function are being followed
• Provide assistance and guidance to junior level staff

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications:

• 4+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to research, compile, and perform complex analysis on critical operational data
• Advanced knowledge and understanding of operations policies and procedures
• Ability to provide strong customer service and develop customer relationships
• Ability to independently provide summaries and make strategic recommendations on operational data
• Ability to partner and coordinate with other functions
• Excellent verbal, written, and interpersonal communication skills
• Outstanding technical and critical thinking skills
• Outstanding troubleshooting and resolution skills
• Advanced Microsoft Office skills
• 4+ years of commercial insurance experience
• Property and casualty insurance experience
• Mentoring or leadership experience

Job Expectations:

• Hybrid Work Schedule
• Must be willing to work in the posted location