Senior Credit Controller

at  Heriot Watt University

Role: Senior Credit Controller
Grade and Salary: Grade 6, £30,505 - £36,130 per annum
FTE and working pattern: 1.0 FTE, 35hrs per week, Monday - Friday
Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

PURPOSE OF ROLE

To support the Accounts Receivable Manager and Team Members whilst helping protect the University Assets, namely Commercial Income.

KEY DUTIES & RESPONSIBILITIES

As our new Senior Credit Controller, you will join our office on the University campus working on a hybrid basis. Your main responsibilities will include but are not limited to:

• Raising invoice requests
• Cash Matching
• Creating New Customer Accounts
• Credit Control of HW ledgers
• Liaising effectively with both internal & external stakeholders to resolve queries and address ad-hoc requests surrounding invoices and cash collection
• Control and collect all revenues due to the University within agreed targets and timescales
• Assist in the collection of all tuition fees and non-fee debts due to the University ensuring early settlement of invoices
• Contact students with outstanding debts, to arrange immediate settlement
• Negotiate payment schedules where necessary and encourage early settlement of outstanding debtEnsure that all activity carried out within the office conform to the University
• ‘s financial regulations, procedures and controls
• Contact customers with overdue debts to expedite payment of invoices.
• Record action taken and select appropriate diary date to next review outstanding debt
• Discuss disputed invoices with University staff, where appropriate
• Work with research grants team to ensure appropriate invoicing and collection from funders
• Dispatch reminders promptly
• Deal with correspondence, telephone calls and emails arising from debtors.Provide analysis and insight into the University
• ‘s outstanding debtors on both a regular basis and on an ad hoc basis as requested by the Accounts Receivable Manager and/or Financial Controller
• Participate in process improvement initiativesReconcile from the University
• ‘s satellite systems to the main ERP system
• Deputise for the Accounts Receivable Manager when required
• Input into projects and University wide initiatives
• Ad-hoc reporting and investigations, when required
• Prepare reporting and MI as required
• Review and approve refunds
• Provide financial information for student TSS requests
• Investigate and action any complaints that occur for both commercial and student clients
• Develop working relationships and support networks with other University stakeholders
• Chair regular meetings with stakeholders, to collaborate on the resolution and management of University debt
• Respond to FOI requests when required
• Work with the Accounts Receivable Manager to improve and document process through the team
• Train and mentor new and existing team members
• Escalate concerns to the AR Manager in an effective manner
• Assist with the annual audit process