Senior Credit Representative

at  Export Packers

ABOUT THE COMPANY

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees’ professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

QUALIFICATIONS/SKILLS

• Minimum of 10 years of experience in credit and collections or related field.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with accounting software systems, such as Navision or Microsoft 365, is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Detail-oriented with a high level of accuracy.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of credit and collections best practices and regulations.

ROLE SUMMARY

We are seeking a highly organized and detail-oriented Senior Credit Representative to join our team at Export Packers Company Limited. The Senior Credit Representative will be responsible for overseeing the collection of outstanding receivables, conducting reconciliations, handling customer disputes, and ensuring timely and accurate processing of financial transactions. This role will report directly to the credit Supervisor and collaborate closely with various departments to maintain transparency and efficiency in credit operations.

RESPONSIBILITIES

• Oversee the collection of outstanding receivables for the company under the direct supervision of the Credit Supervisor.
• Conduct collections and reconciliation of receivables for an assigned Sales team.
• Develop and maintain call plans for regular follow-up on accounts.
• Send out customer statements weekly to ensure transparency in financial transactions.
• Review credit holds and ensure they are released in a timely manner.
• Process new account credit applications, set up new accounts, and review credit limits on new and existing accounts for review with the Credit Supervisor.
• Conduct portfolio reviews with the Credit Supervisor for escalation of problem accounts and to identify potential bad debt accounts.
• Communicate regularly with Sales teams on delinquent accounts.
• Prepare daily bank deposits and ensure accurate and timely cash application of payments received.
• Assign disputes during the posting of daily deposits and update the dispute database accordingly.
• Communicate regularly with Sales, Operations, and Rebate departments regarding disputes.
• Issue credit notes for approved disputes and maintain the dispute database.
• Prepare sales journals promptly for approved rebate disputes.
• Prepare claims in customer portals and follow up regularly for payback.
• Send monthly summaries/recaps of disputes to relevant departments for follow-up.
• Reconcile customer accounts and investigate discrepancies diligently to resolve them.
• Prepare year-end letters and statements for customers.
• Manage the Recall storage program by packaging and organizing documents for archival storage at an offsite facility.
• Prepare reports as required.
• Perform other duties as assigned.