Senior CRM Executive

at  Aramex

JOB DESCRIPTION

• Scheduling of business appointments with the client/s
• Achieve individual targets
• Maintain existing business
• Identify & grow client base and revenue through selling of additional logistics products
• Selling of the full supply chain products to the client
• Establish customer needs, developing opportunities and grow customer base (where applicable)
• Update weekly call report and REACH / Salesforce daily
• Prepare and present proposals and presentations to client/s
• Effectively and efficiently deal with client queries
• Identify and escalate possible threats to existing business

SKILLS

Negotiation Skills
Communication Skills
Interpersonal Skills
Problem Solving
Creative Thinking
Customer Service Orientation
Relationship Buildin

PURPOSE OF THE JOB

To maintain and develop the relationship with the customer/s through being the one-stop-shop contact point and upselling to existing client base to achieve business growth.

JOB RESPONSIBILITIES - EXPERIENCE AND EDUCATION

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• 3 Year corporate experience in managing a portfolio of clients (If senior position 5 years)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills