Senior Customer Application Support Engineer

at  Watlow Electric Manufacturing Inc

Working at Watlow
Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
This advanced sales support role is responsible for assisting customers and sales channel personnel as well as mentoring other CASE I & II team members. Through collaboration, utilizing application experience and product selection knowledge they will deliver the best thermal solutions and quote standard products. This role supports all levels of sales activities within the sales organization and serves as a liaison between factory product experts and customers to deliver the Watlow experience.

Your Key Responsibilities

• Serves as a Subject Matter Expert
• Manages day to day operations
• Interprets policies and changes to policy
• Applies experience and expertise to reach solutions
• Recognizes, analyzes, and summarize trends
• Understands the business operations
• Facilitates, coaches, and mentor’s others
• Solves complex problems
• Leads process improvement in area of expertise
• Understands the industry and the competitive environment of the organization
• Determine how new technology can be incorporated into current environment
• Determines scope, budget, and implementation timeframes of assigned projects
• Controls expenses
• Understands the financial aspects of the business
• Makes sound decisions based on evaluation of available information
• Manages internal and external two-way communications to promote the best interest of all parties
• Develops strong relationships and provides effective communication, prioritization, and alignment
• Fosters collaboration
• Promotes consensus
• Identifies team member development needs and provides career coaching and planning assistance
• Demonstrates the WW Leader Behaviors

• Serves as a Subject Matter Expert
• Manages day to day operations
• Interprets policies and changes to policy
• Applies experience and expertise to reach solutions
• Recognizes, analyzes, and summarize trends
• Understands the business operations
• Facilitates, coaches, and mentor’s others
• Solves complex problems
• Leads process improvement in area of expertise
• Understands the industry and the competitive environment of the organization
• Determine how new technology can be incorporated into current environment
• Determines scope, budget, and implementation timeframes of assigned projects
• Controls expenses
• Understands the financial aspects of the business
• Makes sound decisions based on evaluation of available information
• Manages internal and external two-way communications to promote the best interest of all parties
• Develops strong relationships and provides effective communication, prioritization, and alignment
• Fosters collaboration
• Promotes consensus
• Identifies team member development needs and provides career coaching and planning assistance
• Demonstrates the WW Leader Behavior