Senior Customer Attendant

at  NSW Trains

SENIOR CUSTOMER ATTENDANT

Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service
Job location:Wagga Wagga, NSW, AU, 2650
Job reference number: 98317
Employment type: Permanent Part-Time
Salary range: $1325.15-$1325.15
You’re proud to be the face of our organisation and deliver a great experience to our passengers.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Deliver exceptional customer service and provide streamline experiences when assisting passengers with enquiries, preparing travel bookings, and helping with luggage to connecting regional services.
Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance.
Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.
The current permanent part-time Senior Customer Attendant position at Wagga Wagga is working a minimum of 20 hours per week on a rotating shift work roster which includes day and night shifts as well as weekends and public holidays. Shift hours are 11:00 am to 3:00 pm and 11:00 pm to 3:30 am. Extended hours may be requested at short notice.
The full-time rate of pay for this position is $1,325.15 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave.
A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wagga Wagga over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
Please view the Role Description and the Information Pack.
Also watch the A day in life of a Customer Attendant video