Senior Customer Care Associate - Fine Art

at  Convelio

\UD83C\UDFA8 WHO ARE WE?

Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise.
By leveraging our proprietary algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible.
Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 180 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities.
Visit our Career Page to learn more about joining our team! \uD83D\uDC99

\UD83C\UDFA9 YOUR ROLE:

We are looking for a high-energy, results-driven, team-oriented Senior Customer Expert with Fine Arts experience to join our rapidly-growing team Customer Care team to help us extend our success and keep our clients happy!
You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques.

✏️ WHAT YOU’LL DO:

• Manage incoming customers requests, including quotes & use of our pricing algorithm.
• Follow the customers shipments and proactively update them on latest evolutions
• Develop your own customers relationships and guarantee Convelio’s reactivity and level of service
• Communicate with the different logistics teams (customer service, first mile, last mile, customs…) to fix together thousands of different issues every day
• Suggest improvements in operational processes within the Operations team
• Work with the tech team on our current and future (very!) sexy platforms and products