Senior Customer Care Representative

at  Qiagen

Overview
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description

The Customer Care Representative (CCR) will create sales orders from customer purchase orders submitted via phone, fax, email, or eCommerce channels, ensure product delivery in accordance with customer requirements and manufacturing capabilities, and invoice the customer properly. The CCR will also reply to all inquiries of moderate scope related to status of an order or billing to the customer or to the Sales team.

• Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
• Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software. Require to file completed orders.
• Provides phone and email support to both customers and Sales team on all questions of moderate scope
• related to order status, quotations, shipping dates, and billings.
• Logging all order and logistics complaints from customers.
• Follow the QIAGEN’s Global Revenue Recognition Policy.
• Liaise with the RIOM team to monitor stock level and/or inventory status
• Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction
• Other duties may be required as assigned

Position Requirements

• Bachelor’s degree holder in any relevant field
• 1-2 years of customer service experience in a contact center or billing department
• Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/billing in an MNC, 3rd party logistic or freight forwarding environment.
• Familiar with standard office software (SAP/CRM/SFDC experience

Personal Requirements

• Ability to work in a team environment
• Ability to multi-task and work in a fast-paced environment
• Excellent verbal and written and communication skills
• Excellent attendance history
• Ability to learn quickly
• Ability to resolve customer inquiries
• English language skills additional to local language requirements advantageous
• Amenable to work night shift

What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Job Reference: APAC0118

Please refer the Job description for details