Senior Customer Care Representative

at  Thermo Fisher Scientific

ABOUT US

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

• Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
• Support the overall strategy for assigned accounts, incorporating business unit-level account goals and objectives.
• Participate and support with regular account reviews and business updates to key partners and proactively communicate critical opportunities or issues internally, including forwarding leads to sales for qualification.
• Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
• Communicate effectively with customers and employees, working together for outstanding results.
• Ensure compliance with processes around regulated activities and follow the company’s quality systems, ISO 9000, and operating procedures.
• Maintain a professional and positive outlook whilst being committed to the core values of Integrity, Intensity, Innovation, and Involvement.
• Involvement in identifying and defining problem areas for improvement.