Senior Customer Due Diligence Advisor

at  Great Southern Bank

As the Senior Customer Due Diligence Advisor, you will be a critical support arm for the management of Great Southern Bank’s AML/CTF operational processes with an intentional focus to streamlined, compliant output. You will support the operational implementation of Great Southern Bank’s AML/CTF Program, ensuring the compliant delivery of all relevant responsibilities and obligations. You will ensure the Customer Due Diligence Team’s operational compliance with regulatory standards by managing and monitoring procedures, processes and delivery.
You will lead, support, coach and inspire a team of Customer Due Diligence Officers responsible for the delivery of operational Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) responsibilities and obligations.

As the Senior Customer Due Diligence Advisor, you will provide day-to-day support for your manager and oversee team processes to ensure Great Southern Bank’s ongoing commitment to be sustainably compliant for its AML/CTF and broader financial crime regulatory obligations. This role is responsible for, but not limited to the following:

• Provide an escalation management path for the team to follow when required (including 4 eye review for critical processes);
• Day-to-day operational management of processes and team leadership when the Manager is away or unavailable;
• Responsible for driving the delivery of daily operational strategies, priorities and processes ensuring adherence by all team members
• Drive operational performance including the achievement of all performance metrics., consistently identifying opportunities for process and performance improvement
• Review team output to ensure compliance to policy and Customer Due Diligence obligations while providing real time solutions when team members face challenges
• Conduct quality assurance for key Customer Due Diligence processes as per the AML QA guideline and lead key actions to drive quality improvement (i.e. training, process change, etc.);
• Champion the identification and implementation of process improvement initiatives; and
• Perform operational processes as required when volume is above team capacity and/or key service level expectations are close to or above tolerance.

• Provide an escalation management path for the team to follow when required (including 4 eye review for critical processes);
• Day-to-day operational management of processes and team leadership when the Manager is away or unavailable;
• Responsible for driving the delivery of daily operational strategies, priorities and processes ensuring adherence by all team members
• Drive operational performance including the achievement of all performance metrics., consistently identifying opportunities for process and performance improvement
• Review team output to ensure compliance to policy and Customer Due Diligence obligations while providing real time solutions when team members face challenges
• Conduct quality assurance for key Customer Due Diligence processes as per the AML QA guideline and lead key actions to drive quality improvement (i.e. training, process change, etc.);
• Champion the identification and implementation of process improvement initiatives; and
• Perform operational processes as required when volume is above team capacity and/or key service level expectations are close to or above tolerance