Senior Customer Engagement Manager

at  Sanofi

Macquarie Park, New South Wales, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Apr, 2025Not Specified28 Jan, 20255 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

  • Build and execute the customer engagement plan to ensure consistent messaging and seamless customer experiences.
  • Map the customer journey, identifying areas for improvement and working to enhance customer satisfaction, loyalty and overall experience to deliver brand objectives.
  • Utilise and adapt global content and leverage available channels to meet customer preferences.
  • Foster relationships between Sanofi and Key Opinion Leaders.
  • Develop or refine detailed customer personas to understand their needs, preferences and behaviours.
  • Support the MCO to test hypothesis and derive local insights to inform brand strategy, utilising data and understanding of local trends and competitive landscape.
  • Work in close collaboration with the sales team and GTMC to optimise the customer journey and, identify and map optimal channels and frequency, including budget recommendations for channel investment strategy.
  • Adapt to evolving ways of working and utilise new technology and AI to add value to internal and external stakeholders.

REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Marketing/Advertising/Sales

Marketing / Advertising / MR / PR

Sales

Graduate

Proficient

1

Macquarie Park NSW, Australia