Senior Customer Experience Ambassador (Clinic Coordinator)

at  NeuroPeak Physiotherapy and Performance Centre

NeuroPeak Physiotherapy & Performance Centre is part of HealthTech Connex Inc. (HTC), a brain technology company dedicated to cutting-edge innovations that drive rapid improvements in neurological health and performance. Guided by our purpose to Boldly Elevate People and our GREAT core values (Growth mindset, Respect, Elevate others, Authentic, True grit), we bring innovation and client-centered care to life every day. Our mission is to positively impact 1 billion brains worldwide through patient-first care that optimizes recovery and helps people achieve their goals. We are a multidisciplinary team of Physiotherapists, Occupational Therapists, Kinesiologists, Clinical Counsellors, Speech Language Pathologists, and Rehabilitation Assistants. Together, we deliver exceptional care for trauma, concussion, brain injury, chronic pain, PTSD, and a range of neurological conditions to improve the quality of life for our clients.

• Serve as a key partner to the Clinic Manager, taking ownership of operational tasks and spearheading projects to enhance clinic performance.
• Deliver exceptional client service by ensuring all interactions are professional, respectful, and client-focused, while upholding strict privacy and confidentiality standards.
• Manage scheduling with precision, effectively balancing client needs, clinician availability, and treatment plans to optimize outcomes.
• Handle third-party billing with accuracy, maintaining up-to-date knowledge of funding policies (e.g., ICBC, WSBC).
• Oversee and streamline administrative processes, including contract management, payment processing, and accounts receivable.
• Lead initiatives and projects aimed at improving efficiency and client satisfaction, contributing to the overall success of the clinic.
• Ensure high standards of cleanliness, organization, and compliance with operational protocols.