Senior Customer Experience Expert

at  OBrien Glass Industries Limited

At O’Brien®, we have been dedicated to providing exceptional service since 1924.
Are you looking for a career and not just a job?
Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?
Due to more company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass Service Centre as a Customer Experience Leader!
We are looking for someone with the appropriate skills & attributes that can assist our Service Centre Manager run one of our bigger Service Centres in Australia.

Ideally someone that is career driven, on their way up, motor vehicle industry experience is highly regarded!

• Hours: 8.00am - 4.00pm
• Days: Monday - Saturday roster (OT will be applicable)

THE ROLE:

Our Lambton AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Lead customer service and support the day to day running of the Service Centre
• Provide first class service to all customers using your amazing people and communication skills
• Keep customers appraised of delivery lead-time
• Undertake repair inspections, converting repairs to sales where appropriate
• Raise Job Authorities and invoices by utilising Service Centre computer system