Senior Customer Insight Executive

at  AXA

Do you have an interest in data and trends? If you’re passionate about understanding customer behaviour and driving business success through insights, we’d love to hear from you. We’re seeking a highly intuitive individual to join our Marketing team to help us build digital presence and achieve our growth ambition.
As Senior Customer Insight Executive, you’ll play a crucial part in the design and delivery of a customer insight programme. Your key focus will be on managing the delivery and analysis of customer research to support continuous improvement and positive customer outcomes.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of Tunbridge Wells office, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

WHO WE ARE:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East

• Manage the delivery of regular research projects which measure customer satisfaction during key parts of the customer experience.
• Use customer research to assess how we are meeting obligations to customers under Consumer Duty.
• Provide insight to inform design, business cases, and measure performance for new customer products and propositions.
• Present insight that identifies improvements in communications and processes that affect the Customer.
• Lead customer insight projects to gather understanding of our target audience needs and behaviours, provide up to date visibility on trends from our target market.
• Build strong relationships with key stakeholders, internal and external.
• Support with implementation of the wider Insight remit as and when required in projects.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.