Senior Customer Insights Consultant

at  Danske Bank

Do you want to help drive the Customer Insights agenda at Danske Bank? Do you want to be part of an ambitious team that runs an extensive insights setup and provides the organisation with actionable insights and tools to base business decisions on customer insights? Are you structured, analytical minded and have natural collaboration skills – then you should join us!

THE RIGHT CAPABILITIES AND ATTITUDE

We are looking for a well-equipped and analytically strong customer insights profile skilled in the classical disciplines of customer research and analysis with a passion for deep diving into data and dissecting the critical nuggets of insights. However, it is also very important that you are focused on driving change and impact with your research and analysis, which requires curiosity about the business, processes, products and technology even though it’s not your area of expertise.
The right candidate for this position can be either very experienced or less experienced, but with the right attitude and an obvious great potential. Hence, you do not need to possess all the skills mentioned in the bullets below. Motivation and talent to grow into the full role counts a lot as well.

The ideal candidate has/is:

• Minimum 2 years of experience in planning and executing quantitative (and qualitative) market & customer research projects end-to-end, including data analysis and generating concrete commercial recommendations. Experience from complex continuous insights setups is extra appreciated
• Experience from influencing commercial decisions in similar organization utilizing customer insights
• Strong analytical and problem-solving mind
• Confident storyteller and talented communicator of insights - both in writing and orally and in both English and Danish
• Experienced Excel and PowerPoint professional. Proficiency in other analytical tools like SAS Analytics, SPSS, Python, R, SQL and Tableau is extra appreciated
• Concrete analytical competences, including multi-variate techniques such as cluster analysis and various regression techniques

As a person, you are curious, independent, detail-oriented, and ambitious to a degree that matches our goal of raising the bar for customer insights in Danske Bank. You also need to be structured, energetic, and possess a strong sense of ownership. You will be part of a great team of professionals, and we are looking for a candidate that values being part of a team and actively contributes to both team spirit and collective goals.

Please refer the Job description for details