Senior Customer Journey Expert – Payments BE Tribe - MoveMoney

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A DAY IN THE LIFE OF A PAYMENT CUSTOMER JOURNEY EXPERT

As a Customer Journey Expert in the Payments area, you can:

• Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution fits the customers’ needs. For this, you work closely together with colleagues having different expertise (product squad members, UX, segments, ….)
• Understand the product: you understand the customer journeys, product specificities and digital landscape. You take responsibility of continuously evaluate and simplify/improve payment journeys to ensure excellent customer experience - all of this within the risk, legislative and regulatory frameworks.
• Help the squad: you help the squad to overcome impediments by looking at creative alternatives and document business logic and mapping towards IT components. You make clear documentation (functional analysis, sequence diagrams, risk documentation, …) to support the IT development and you also ensure proper testing and debugging features for production readiness.
• Coordinate the delivery: you can define and follow up on the implementation roadmap and ensure the solution is delivered in a timely manner. You escalate to hierarchy when needed and you provide regular status reporting.

Please refer the Job description for details