Senior Customer Operations Professional

at  LEGO

We are looking for a new member of our Customer Operations team in Bucharest. In this role you will be dealing with challenges connected to deliveries of our products to customers. If you are a person who enjoys communication with various partners (customers, internal colleagues, external transportation partners) has an eye for the details and enjoys working with data, don’t hesitate and apply!

Order Management

• EDI Orders processing and super user
• Fully understand and work within each customers’ specific framework to ensure customers’ orders are processed in the most efficient manner
• Manual order entry as required

Customer claims and returns

• Investigate claims ensuring that required information is accurate and processed in agreed timelines, with necessary approvals
• Coordinate the return of physical goods with customers, transportation company and warehouse staff
• Creation of credit and debit notes in SAP

Reporting and presentations

• Manage and report on inventory levels (ATP reports), identifying out of stock and closed items, and communication to the wider team for their action
• Manage and report on quotations, proactively following up on overdue and variances
• Fill rate reporting to customers and internally
• Represent customers and their concerns in team & business meetings Customer Service and Logistics

Customer Service and Logistics

• Answer customer inquiries to improve customer satisfaction levels
• Communication with 3PL and warehousing suppliers as appropriate
• Assistance with customer claims investigations where appropriate

Change Management

• Analyze internal partners’ and external customers’ needs to improve order management processes
• Identify and deliver initiatives for improvements related to business processes