Senior Customer Regulatory Specialist - Assessment and Acquisition

at  Land Information NZ

THE ASSESSMENT & ACQUISITION TEAM

The Assessment & Acquisition team oversees applications such as commercial recreation permits, film permits, easements, access letters, rent reviews, right of renewals, land status validation. The team are also responsible for Crown land including marine and coastal areas and Treaty acquisitions.
Our team is also responsible for triaging and responding to customer enquiries and plays a critical part in providing the connection between Crown Property and our valued customers.
This is our ‘work engine’ so you will have previous experience excelling in a high-volume customer function, with statutory decision making. You will have a comprehensive understanding of system workflows and the importance of business processes.
In this role, you’ll work with your peers to manage the operational day-to-day work distribution for our team, including being amongst it and undertaking some of the work yourself. You will be a support function and escalation point for the team - providing on-the-job coaching and working with the leader to support the teams growth and development. As we move through new ways of working, we anticipate there will be areas for improvement, so collaborating with others to see where and how efficiencies can be made for continuous improvement will be critical.
No two days are the same and the work is varied, so you’ll need resilience, a positive mindset and willingness to be hands on where needed.

HE PŪKENGA TOU - SKILLS & EXPERIENCE

• 7-10 years relevant experience in a similar role in a high-volume customer focused environment.
• A strong understanding of government legislation and regulations surrounding land obligations including Resource Management Act 1991, Biosecurity Act 1993, Forests Act 1949 including national policy statements, local and regional authority legislation and regulations would be advantageous
  Extensive experience in land management
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• Significant experience in stakeholder engagement & relationship building; able to navigate difficult conversations with our customers whilst still maintaining a positive relationship.

• Significant experience in coaching/mentoring members of your team in a way that builds their knowledge, capability and confidence.

A collaborative self-starter, and lateral thinker, who works with agility whilst keeping relevant legislative & process driven environment top of mind.

• An excellent problem solver able to apply logic to multiple situations and make effective and strong decisions!
• Excellent communication skills both verbal and written, and able to apply a flexible approach to your work.

• Advanced level of confidence in statutory decision making, identifying risks and communicating with a wide variety of stakeholders

• • Comfortable with working in Te Ao Māori (Māori world) and an understanding of Tikanga Māori.

OUR KIA TOIPOTO INTENTIONS - PUBLIC SERVICE GENDER, MĀORI, PACIFIC AND ETHNIC PAY GAP ACTION PLAN

Toitū Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance. We know that people from underrepresented groups and women in particular don’t apply for roles if they’re not a 100% match, but we’re not looking for perfection, we’re looking for potential. As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued.

KŌRERO MŌ TE TŪRANGA - ABOUT THE ROLE

We have a newly created Senior Customer Regulatory Specialist role in our Crown Property Group. This follows change implementation designed to bring us closer to our customers and take on more responsibility for property and land management. It is an exciting time to join us in supporting the responsible management and enhancement of Crown Land for existing and future generations.
As part of our collaborative team in Crown Property, you’ll ensure that portfolios meet legislative and maintenance requirements. We also work extensively with Iwi on treaty settlement properties.

YOU MAY NOTICE THAT THE POSITION DESCRIPTION TITLE FOR THIS ROLE (CUSTOMER REGULATORY SPECIALIST – LEVEL TORU/ THREE) DOESN’T MATCH THE ADVERTISED TITLE. AT TOITŪ TE WHENUA WE DESIGN OUR ROLES AROUND SHARED CAPABILITIES (RATHER THAN FOCUSING ON TASKS). THIS MEANS OUR POSITION DESCRIPTIONS ARE BROAD, ONE POSITION DESCRIPTION CAN COVER MANY ROLES, THIS IS KNOWN AS BROAD BASED ROLE (BBR). USING BBR ALLOWS US TO BE RESPONSIVE TO OUR CUSTOMERS AND TO STRENGTHEN THE CONNECTIONS ACROSS OUR ORGANISATION. IT ALSO GIVES US THE FLEXIBILITY TO PROVIDE WIDER OPPORTUNITIES TO OUR PEOPLE, TO FURTHER THEIR CAREERS.

If you have any questions about this role or working at Toitū Te Whenua, please email opportunities@linz.govt.nz and our Recruitment Team will be in touch with you