Senior Customer Service Advisors - Contact Centre
at IKEA
Peterborough, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Nov, 2024 | GBP 24643 Annual | 29 Aug, 2024 | N/A | Email,Interview | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Meeting Contact Centre standards, KPIs and service levels.
- Preventative Customer Resolution administration tasks.
- Support the customer installation journey from point of purchase until successful completion of their installation service.
- Manage service and product warranty claims to a successful resolution.
- Engaging in daily Microsoft teams chats with your peers in order to provide and receive support.
- Receiving ongoing coaching to enable you to meet and delight our customers.
- Working with Microsoft Office 365, Customer Resolution management system and delivery systems.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Peterborough, United Kingdom
