Senior Customer Service Agent

at  Vestas

QUALIFICATIONS:

• Previous experience of customer support and maintaining long-term customer relationships
• Good knowledge of internal sales and administrative skills
• Good technical understanding and interest
• Professional verbal and written communication skills in Norwegian and English
• Experience with ERP and CRM systems
• High-level skills in MS Office
• Salesforces Knowledge, preferred

• Customer Business Relations and Customers Service Administration
• Receiving incoming calls, emails, handling customer requests and issues and making sure that all customer communication is handled and registered in CRM
• Management of the Downtime Reports Tracker and Monthly/Yearly Production Analysis
• Contractual interpretation
• Meetings internally with Vestas and externally with customers requiring preparation, travel and follow-up. Participating actively in some customer meetings
• Ensuring effective communication with our planning team. Forwarding all other requests to the relevant department and follow up on the progress
• Keeping customers informed of the progress of planned and unplanned service and notify them of any possible delays
• Contribute to the continuous improvement of both general work routines and formal procedures