Senior Customer Service Analyst - Logistics Operations

at  WK Kellogg Co

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.
Advance your career as a Senior Customer Service Analyst (Logistics Operations) in our Queretaro office. The Senior Customer Service Analyst (Logistics Operations) will manage the end-to-end order process for complex, high-priority accounts, providing exceptional customer service and proactive solutions. Partner with internal and external customers at all levels to identify trends, perform root cause analyses, and resolve logistics, order fulfillment, and transportation issues. Promote a customer-centered culture, identify continuous improvement opportunities, and drive efficiencies. Champion a high-performance team environment and use analytical skills to present insights and trends to sales partners and customers.

• Collaborate with internal and external stakeholders, including senior management, to analyze trends, conduct root cause analyses, and propose solutions for resolving issues related to customer logistics, order fulfillment, and transportation.
• Foster a customer-centered culture by acting as a consultant to both internal and external customers, aiming to surpass their needs, requirements, and expectations.
• Proactively identify opportunities for continuous improvement and streamline the order process.
• Cultivate a team-oriented environment that prioritizes high performance and operational excellence.
• Recommend continuous improvements for efficiency.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly, professionally, and accurately to customer inquiries regarding orders, status, complaints, and returns.
• Utilize analytical skills to translate trends into actionable insights, which can be shared with sales partners and customers as necessary.