Senior Customer Service and Facilities Assistant

at  Pegasus Homes

Senior Customer Service and Facilities Assistant

• Location: Jesmond
• Hours: Full time, 35 hours per week, 09:00 - 17:00 Monday to Friday
• Salary: £28,500

ABOUT US

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living.

ABOUT YOU

We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

• Professional and highly organised
• Proactive approach and can-do attitude
• In-person customer service experience
• Excellent communication skills
• Ability to use initiative
• Strong IT skills - knowledge of Google Workspace is advantage
• Experience of facilities/property ideally with a knowledge of health & safety is essential

Please note this position is subject to an enhanced DBS check.

IF YOU HAVE THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR WE’D LOVE TO HEAR FROM YOU!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

Internally we call our Customer Service & Facilities Assistants ‘Building and Community Coordinators’, your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.

There is no such thing as a typical day as a Building and Community Coordinator but you will lead on the following responsibilities:

• General customer service and being the first point of contact for our owners and tenants
• Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
• Facilitation of external contractors
• Ensuring that the Health & Safety requirements of each development are met
• Help with the move in process with our customers to ensure they have a great start within our developments
• Organise events and activities for our customers, creating a wonderful community
• Dealing with any emergencies quickly and calmly
• Build lasting relationships with our homeowners and their families
• Working alongside our internal teams including Sales, Development and Completions

You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you’ll be involved in organising social events and a strong local knowledge will be an advantage.