Senior Customer Service Representative - English Speaking

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding +$40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer! Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them! -Our global team of more than 150,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

SKILLS:

• Strong written and verbal communication skills
• Have the ability to identify and solve problems and to multitask under deadlines
• Good organizational skills and the ability to prioritize effectively
• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a great teammate
• Competent Microsoft Office,SAP user (C4S is a plus)
• Good problem-solving skills and ability to multitask under tight deadlines
• Demonstrate high integrity and compliance.
• Display attention to detail and accuracy.

EXPERIENCE:

• A minimum of 2-3 years’ customer service experience is required in an SSC/multinational/office environment.
• Experience with SAP preferred but not crucial

EDUCATION:

• A Bachelor’s Degree is preferred but not crucial, candidates with proven experience and knowledge will also be considered.

• Be a role model and provide exceptional customer service experience to our external customers and internal partners in the field of administration, invoicing and quotations.
• Manage the process for brought up enquiries and complaints to resolution, without managerial support
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
• Use relevant daily customer service reports.
• In order to meet the seasonal requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.