Senior Customer Service Representative- French Speaking

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Complete day to day customer service-related operational tasks to ensure the service meets customer expectation and is consistent with set process performance indicators, applicable service level agreements, and the customer service function core values.
Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties.
Interact with external and internal customers in a professional, friendly and efficient manner
Proactively resolve Key Account customer issues (working with other teams as appropriate):
Take ownership and resolve raised telephone and written customer issues.
Proactively follow-up with Sales and Customer on pending activities preferably on the phone.
Ensure effortless and quality customer experience
Manage and maintain Stakeholder and customer expectations, referencing pre-established service level agreements where applicable
Make recommendations on existing knowledge base documents and identify knowledge gaps.
Highlight process gaps and inefficiencies; proactively seek solutions to inspire efficiency and / or level of service provided.