Senior Customer Service Representative (part-time)

at  Chesterfield County VA

MINIMUM QUALIFICATIONS

High school diploma or GED; three years of customer service experience; or an equivalent combination of training and experience. Working knowledge of the principles and practices of customer service and standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public and to communicate effectively orally and in writing. Strong PC proficiency and experience in Microsoft Office Software (Word, Excel, Access and Outlook) required. Ability to develop and maintain effective working relationships with internal and external customers; and to work effectively for multiple individuals essential. Pre-employment drug testing, FBI criminal background check, and education/degree verification required.

Perform a wide variety of customer assistance duties such as taking requests for environmental inspections; research databases for information to resolve customer issues; greet and assist customers in person; provide general information on programs and services; make accurate referrals. Perform cashier duties collecting and verifying a wide range of fees. Perform a wide variety of office support tasks (e.g. data entry, filing, copying). Perform other work as required.