Senior Customer Service Representative with Dutch language

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Bachelor’s degree
• 2+ years’ experience in customer care/service and order management
• Excellent verbal and written communication skills in Dutch & English
• Strong sense of responsibility, high flexibility, dedication, strong focus on customer satisfaction and are able to build lasting relationships with customers and colleagues in other departments and disciplines
• Computer literacy (MS Office, Word, Excel, and PowerPoint)
• Able to prioritize and adapt in a constantly changing environment and effectively deal with stress
• Strict following agreed deadlines, proactive approach, team player with a distinct drive for execution and results
• Curiosity and attention to detail, managing several tasks and projects at once
  We would prefer if you had previous experience in using SAP.

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Support of all the day-to-day Order-To-Cash processes such as orders allocating & processing, analysing delivery issues, answering enquiries, order monitoring & follow up and providing support to Customer Care, Supply Chain, Logistics and Transport (act as the linking pin).
• Strive to ensure excellent quality, swift delivery and ultimately our patients’ safety and health
• Act as a single point of contact for our business contacts for the execution of the OTC processes within a cooperative relationship
• Support continuous improvement, while sustaining standardization and to contribute to our departmental goals we set to improve, as well as for your own personal growth