Senior Customer Service Specialist
at NIELSENIQ
Praha, Praha, Czech -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Jan, 2025 | Not Specified | 31 Oct, 2024 | 1 year(s) or above | Interpersonal Skills,Slovak,Communication Skills,English,Czech,Virtual Environment | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Job Description
NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
We are the key link between NIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service.
The Customer Service Specialist is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order to invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
QUALIFICATIONS:
- 1-2 years of professional work experience (preferably with a client-facing role)
- Strong oral, written, and verbal communication skills in English and Czech or Slovak, both for communication with the client and internally with foreign branches
- Effective communication skills
- Comfortable working in a digital-enabled environment
- Ability to work within a virtual environment
- Knowledge of Microsoft Tools
- Organizational & interpersonal skills
- Interest in the commercial industry
Responsibilities:
- Support day-to-day contacts at the client, contributing to the achievement of client satisfaction targets
- Build effective relationships with client representatives
- Provide basic training to clients on NIQ tools and solutions
- Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
- Liaise with other teams as necessary (e.g., operations, offshore partners, technology, and data science) to solve client business questions and inquiries
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Praha, Czech
