Senior Customer Success Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

Consumer & Community Banking Product & Experience and Technology is a Product-aligned organization operating as a “quad” or quadrant to represent four key disciplines (Product, Technology, Design, Data & Analytics) that are fundamental for creating innovative products and experiences that solve customer and employee problems.
As a Senior Customer Success Associate on our Product Agility Tools team, you’ll support our clients throughout their journeys for internal products. As a core contributor of the team, you’ll work directly for the Customer Success Manager and be a key member of the Customer Success team.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• 4+ years of experience plus a bachelor’s degree in related field
• Background in customer success or in a customer facing role.
• Excellent communication skills, both written and orally
• Strong presentation skills and ability to actively collaborate
• Must be comfortable interacting with customers on a daily basis
• Microsoft office (Outlook, PowerPoint, Excel, etc.)

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Scrum or Agile experience a plus
• Product marketing or experience within product success space a plus
• Technology experience within product or tech space preferred

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

• Oversee customer onboarding and adoption
• Assist in communication building plans and formalize communication planning and strategy
• Interact directly with internal customers and answer questions, provide feedback, and relay critical information to the appropriate teams
• Streamline communication process to ensure efficiency and timeliness
• Work closely with product owners, technology partners and engineers
• Build and maintain relationships with other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction