Senior Customer Success Engineer

at  Palo Alto Networks

London, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Dec, 2024Not Specified28 Sep, 20245 year(s) or aboveProject Management Skills,Pki,Ipsec,Computer Engineering,Ldap,Authentication Protocols,Radius,Computer Science,Routing Protocols,Bash,Post Sales,Firewalls,Switches,Routers,Linux,SslNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

OUR MISSION

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

WHO WE ARE

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description

YOUR EXPERIENCE

  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
  • Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles
  • Understanding SASE architecture and value proposition
  • In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
  • Knowledge of Linux (including BASH and Python scripting)
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Strong consulting and project management skills
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
  • Ability to multi-task and work in a fast-paced environment
    Additional Information

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Information Technology/IT

IT Software - Network Administration / Security

Software Engineering

Graduate

Proficient

1

London, United Kingdom