Senior Customer Success Manager

at  ChannelEngine

We are looking for a Senior Customer Success Manager, experienced in ecommerce, to join our Customer Success team! This team is responsible for building and maintaining strong relationships with our customers to ensure their success in the ever growing ecommerce landscape. You’ll be joining the team to facilitate the growth of our international customer base, with focus on the APAC and MENA region.

In this role, you’ll partner with our customers to help them on their journey to success using the ChannelEngine platform. You’ll effectively maintain and develop long-lasting relationships with customers by understanding their needs and challenges. You’ll work with brands & retailers to discuss their long term strategy, uncover their goals, adopt ChannelEngine as a solution to achieve their desired outcomes.
As a Customer Success Manager, you’ll be the voice of our customers - this means that you’ll be collaborating with several different departments within ChannelEngine to relay customer feedback, making sure their needs are heard and understood. As a customer success manager, you will proactively manage a portfolio of customers post implementation, ensuring they are getting the most value as well as driving strategic conversations externally. In order to provide a high level of engagement, you’ll be analyzing customer data and you’ll be proactively advising customers based on it to help drive their growth. You’ll use your ecommerce knowledge and strategic thinking to make sure our customers succeed on several marketplaces. You’ll manage communication with marketplaces in Asia for your strategic clients.