Senior Customer Success Manager, DACH - German Speaking

at  Supermetrics

We’re looking for a Senior Customer Success Manager to join our Customer Success team in Helsinki or Dublin!

IN THIS ROLE YOU WILL:

• Manage a diverse client portfolio based in the DACH-Market
• Help our customers achieve their desired outcomes and solve their challenges
• Be a part of a world-class customer success organisation of 20+ professionals across North America, EMEA, and JAPAC

YOUR DAY-TO-DAY WORK AND RESPONSIBILITIES WILL INCLUDE:

• Ownership and responsibility to maintain and grow your portfolio of 50+ customers from the DACH region
• Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
• Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
  Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us.

THIS ROLE IS FOR YOU IF YOU HAVE:

• 5+ years of relevant experience in customer success or similar customer-centric positions
• SaaS, Agency, or Martech experience
• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
• Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
• Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
• Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!
• Excellent English skills are a must, as it’s both our internal working language and the language that you’ll mainly use when communicating with your customers.
• German language skills are a must, Portuguese is a plus.